Shipping policy

Mackenzie Bell ships consumer electronics from Palmerston North to addresses across New Zealand. This page explains how long dispatch and delivery take and what to do if a parcel goes missing.

Order processing

Orders are picked, checked and handed to the carrier within 1-3 business days of payment clearing. Orders placed at a weekend or on a public holiday start processing on the next business day.

Delivery time

Estimated delivery is up to 15 business days from dispatch. Rural delivery addresses and the South Island-to-North Island lane sit at the longer end of that window. The estimate shown at checkout is calculated from your address, not a flat national figure.

Shipping cost

Shipping is calculated by distance: the charge is built from your delivery address and the size and weight of the parcel, and it is shown before you pay. Because the cost depends on where you are, it is not quoted as one national rate.

Tracking

When your parcel is dispatched we email a tracking reference. A first scan can take up to 24 hours to appear.

Lost parcels

If tracking has not moved for an extended period, contact us within 7 days of the expected delivery date at support@lowasacramento.shop. We will open a carrier investigation and, where the parcel is confirmed lost, replace or refund the order.

Damaged on arrival

Report transit damage within 48 hours of delivery with photos of the item and the packaging, and keep both until we confirm how to proceed.

Prices on this store are shown in US dollars (USD) and orders are charged in USD at checkout. Any duty or tax assessed on import is the responsibility of the recipient.

Mackenzie Bell
151 College Street, Awapuni, Manawatū-Whanganui, Palmerston North 4412, New Zealand
support@lowasacramento.shop
+64 9 403 4430