Refund policy

This policy covers every order placed with Mackenzie Bell through this store. If something is wrong with what arrives, contact us before sending anything back — most problems are settled faster by email than by a return.

Damaged or incorrect items

Inspect your parcel as soon as it arrives. If an item is damaged in transit, or is not the item you ordered, contact us within 48 hours of delivery at support@lowasacramento.shop or on +64 9 403 4430. Include your order number, a photo of the item and a photo of the outer carton so we can take it up with the carrier.

Change of mind

If you ordered the wrong model, write to us before the order leaves us and we will correct it where stock allows. Once an item has been opened and used, change-of-mind returns are accepted only at our discretion and only if it comes back complete, undamaged and in its original packaging.

Refund timing

Approved refunds are processed within 1-3 business days. Your bank may take a further 5-10 business days to post the credit. Refunds go back to the original payment method; we do not issue store credit unless you ask for it.

Faulty goods

Consumer electronics carry the guarantees set out in the Consumer Guarantees Act 1993. If an item fails in normal use, contact us with the order number and a description of the fault and we will repair, replace or refund it as the Act requires.

Undeliverable orders

If a carrier cannot deliver because the address supplied is incomplete or nobody is available to receive the parcel, it may come back to us. We can then reship at the original shipping cost or refund the goods value less the shipping charge.

Prices on this store are shown in US dollars (USD) and orders are charged in USD at checkout. Any duty or tax assessed on import is the responsibility of the recipient.

Mackenzie Bell
151 College Street, Awapuni, Manawatū-Whanganui, Palmerston North 4412, New Zealand
support@lowasacramento.shop
+64 9 403 4430